Ordering and shipping information

Ordering Information

1. Place an order on line or by phone:
2. Enter your order directly on our secure web site using the shopping cart provided. You provide your credit card information when checking out.
3. Call us toll-free at (Toll-Free) 1-877-737-8589  during the following hours:
   -  12 p.m. to 8 p.m. EST (Monday thru Thursday)
   -  12 p.m. to 7 p.m. EST (Friday)
   -  12 p.m. to 4:30 p.m. (Saturday)
4. Fax a printed copy of your completed order form to (414) 433-0072.

Payment Options

*We accept Mastercard, Visa, and Discover credit cards and check cards.

*Money orders and cashiers checks are also accepted and can be mailed to:

Mass Results
15203 Knoll Trail Dr. #112
Dallas TX 75248
877-737-8589
972-503-5400

along with your printed order form.

Shipping Information

Our goal is to get you your products ASAP. We understand that its not fun to wait for your products.

• If you live in the Continental United States all orders received by 3 p.m. EST are shipped SAME DAY via UPS ground.
• There is a straight $6.95 shipping and handling fee charged on all orders.  
  All orders exceeding 50lbs will include an additional $5.00 shipping charge.
• UPS does not deliver to PO Boxes, so you must list a valid street address with your order.
• UPS Next-Day or Second Day is available, but the order will be charged the actual shipping costs which are based on weight and destination.
• There will be a $5 fee for shipments that are re-routed after leaving our store, or are incorrectly addressed due to customer error. That fee is intended to cover the extra charge by UPS. So PLEASE make sure your address is correct.
• Supplement purchases are only shipped within the United States. We will ship
  videos and DVDs out of the country for an additional $5.00 charge.  **We
  will ship supplements internationally if the customer is willing to pay full
  shipping charges**  For international orders, send us an email or place your
  order on our site, and we will contact you in regards to the full shipping
  rate.  sales@massresults.com

Sales Tax

We only collect sales tax on orders shipped in Wisconsin (5.6%). Orders shipped outside of the state of Wisconsin are shipped with no sales tax.

Back Orders

In the event you order an item that is not currently in stock, we will attempt to email or call you to let you know. If the product that is back ordered is not expected to arrive to us within 1-2 business days, we will ship you the products that are immediately available on your order. We will ship your back order items as they become available. You will not be charged any extra shipping costs for the back order items.

Damages

Any merchandise received damaged must be reported to Results within 24 hours of receipt. We will contact the shipper for inspection of the box and its contents, and will issue a credit for merchandise confirmed to be damaged.

Returns

Before returning any merchandise, you must call or email us for a return authorization number. A valid return authorization number must be on the shipping label or we will not accept the package.  Full credit will be issued for unopened merchandise returned at your expense within 10 days of your receipt.

In the event that we send you an item other than the one you ordered, do not open the product or it will void your right to return it to us.

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